We stand behind the quality of our HAVIT products. If you experience any issues due to manufacturing defects, we offer a straightforward warranty process to make things right.
Table of Contents
- Warranty Coverage
- What’s Not Covered
- Replacement Policy
- Warranty Claim Process
- Shipping Policy
- Preventing Warranty Abuse
Warranty Coverage
HAVIT PH offers a 1-year limited warranty on all products purchased from our official stores and authorized sellers.
- Manufacturing defects
- Internal malfunctions (not caused by customer misuse)
- Product not functioning as intended within normal use
- Missing internal components (verified during return testing)
What’s Not Covered
- Physical damage (cracks, dents, breakage from impact)
- Water or liquid damage (unless waterproof and properly used)
- Unauthorized modification or repair
- Normal wear and tear (e.g. cables, ear tips, battery degradation)
- Loss or theft
- Improper use or third-party accessories
Replacement Policy
- If a product is found defective within the warranty period, we will repair or replace it at our discretion.
- The warranty continues from the original purchase date. Replacements include a 30-day functional guarantee starting from delivery.
Warranty Claim Process
1. Submit a Claim
Please prepare the following:
- Order number / proof of purchase
- Photos/videos showing the issue
Once ready, kindly fill out our warranty claim form so our team can review your case quickly and efficiently.
In the form, you’ll be asked to:
-
Choose your preferred shipping method for the return/replacement
Once submitted, our support team will review your claim and reach out to you to confirm the next steps and coordinate the shipping process within 24-48 hours.
2. Troubleshooting First
Our customer support team will assist with basic troubleshooting steps. If unresolved, we’ll proceed with the return process.
3. Return & Testing
- Customer shoulders shipping back to HAVIT PH (unless waived)
- Testing done within 1–2 business days upon receipt
4. Result
- Defective: item will be repaired or replaced
- Not defective or user-caused: item returned or discounted replacement offered
Shipping Policy for Warranty Claims
- Customer pays for sending the product to us
- HAVIT PH covers the shipping cost of approved replacements
- Metro Manila same-day delivery available for direct orders (by arrangement)
Preventing Warranty Abuse
- We track warranty claims and serials
- Fraudulent claims (inconsistent info, tampered items) will be rejected
- Repeat replacements on the same order may be limited
- Final Decision: Escalated cases are subject to final review by HAVIT Philippines management